HIV Medical Case Manager

Boston Health Care for the Homeless Program - Boston, MA

Full-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

Boston Health Care for the Homeless Program (BHCHP) is offering a wonderful opportunity to work as a part of a vibrant multidisciplinary HIV team. As a program recognized nationally for its innovative programming and provision of the highest quality health care for people experiencing homelessness, the Medical Case Manager will work to address key social determinants of health for people living with HIV and substance use disorder who are experiencing homelessness; and do so within a collaborative team-based community health center context. The position is full-time, Monday-Friday, from 8:30am to 5pm.

Responsibilities

• Assess new HIV patients for financial, psycho-social, housing, and other needs.
• Develop comprehensive service care plan with the patient; assess Ryan White eligibility and care plan at intake and every 6 months.
• Attend all required Boston Public Health Commission Ryan White trainings (including on eligibility and program updates).
• Work with patients to reduce barriers to full engagement in HIV care and treatment, including via collaboration with legal and housing advocates.
• Assist patients in attending important appointments including medical, benefits, mental health, etc., by arranging transportation and addressing other barriers.
• Accompany patients as needed to important housing, legal and social service appointments; as well as to medical and behavioral health appointments when indicated.
• Track patients who miss appointments and reschedule as necessary, document care appropriately in medical record.
• Identify, in collaboration with the rest of the multidisciplinary team, which patients will benefit from outreach visits at shelters, outside agencies, jail, or their place of residence.
• Participate in HIV care team to exchange information, develop an integrated care plan, etc., in partner notification program, and in multidisciplinary HIV care team meetings to collaborate on integrated care plans and coordinate care.
• Conduct intensive outreach visits on the streets, drop in spaces, outside agencies, jail, or patients' homes to connect with patients who are newly diagnosed with HIV and not yet in care, or who have fallen out of care.

Requirements

• Associate's or bachelor's degree in a related field and/or equivalent two years relevant human services experience.
• Experience working with people with substance use disorder is required; experience working with people experiencing homelessness, incarceration and/or sexual violence is a plus; lived experiences are welcomed and valued.
• Commitment to harm reduction, knowledge of harm reduction strategies and trauma informed approaches is required.
• Previous experiences conducting street level outreach with at-risk populations a plus; knowledge of community resources, particularly addiction related resources and supports a plus.
• Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness.
• Strong organizational, interpersonal, written, and verbal communication skills; self-directed, motivated, and flexible with the ability to work independently as well as in a team-based setting.

Nice-to-haves

• Bi-lingual fluency in Spanish is preferred.

Benefits

• The compensation starts at $22.07, and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks' vacation.
• Health, dental and vision insurance.
• 403B retirement savings plan and employer retirement contribution.
• Pre-tax MBTA pass program with 40% discount.
• Eligible employees will receive yearly increases.
• Additional compensation of seven thousand five hundred dollars added to your base hiring rate for demonstrated bilingual proficiency added to the base rate.
• Opportunity to work with local hospitals and community health centers.