HOA On-Site Community Association Manager

Home Encounter HECM, LLC. - Zephyrhills, FL

Full-time - Entry Level

Zephyrhills, FL

About the position

The HOA On-Site Community Association Manager at Home Encounter HECM, LLC. is responsible for overseeing the daily operations and management of a homeowner's association (HOA) community. This role ensures the community runs smoothly, maintains common areas, enforces rules and regulations, manages finances, and fosters positive relationships with homeowners and vendors. The position requires strong organizational, communication, and problem-solving skills to effectively address the needs and concerns of community members while upholding the standards and policies of the HOA.

Responsibilities

• Manage day-to-day operations of the HOA community to ensure efficient functioning.
• Supervise hiring and management of employees; oversee vendor staffing to meet community standards.
• Oversee the maintenance of common areas, facilities, and amenities to uphold community standards.
• Coordinate and attend board meetings, annual gatherings, and community events to promote homeowner engagement.
• Adhere to all local, state, and federal regulatory requirements for HOA.
• Maintain accurate records of HOA activities to ensure transparency and accountability.
• Manage and operate within the annual budget in collaboration with the Home River Group and the HOA board.
• Ensure timely collection of dues and assessments, managing invoices and bills to support financial stability.
• Prepare comprehensive financial reports for board review and approval.
• Monitor financial performance and recommend adjustments to maintain fiscal health.
• Enforce compliance with community rules, regulations, and bylaws in a fair and consistent manner.
• Collaborate with legal counsel to address compliance issues and interpret governing documents.
• Process architectural change requests and ensure adherence to design guidelines to maintain community aesthetics.
• Maintain meticulous records of violations, correspondence, and resolutions related to governance.
• Manage vendor relationships by soliciting bids, overseeing contracts, and ensuring quality service delivery.
• Negotiate contracts with contractors and resolve any service-related issues to maintain positive relationships.
• Function as the primary contact for homeowner concerns and inquiries, providing prompt and effective resolutions.
• Promote communication and collaboration among residents to enhance community cohesion.
• Mediate disputes and facilitate resolutions to maintain harmony within the community.
• Be on-call 24 hours per day, 7 days a week for emergencies.

Requirements

• High School Diploma Required
• Proven experience in community management, property management, or related fields.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication and interpersonal skills to engage with homeowners, board members, and external stakeholders.
• Proficiency in fiscal management, budget development, and reporting.
• Advanced knowledge of HOA regulations, compliance issues, and governance procedures.
• Ability to manage conflict resolution and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office Suite and property management software is advantageous.
• Commitment to upholding ethical standards and promoting a positive community environment.

Nice-to-haves

• Experience with property management software
• Knowledge of local housing regulations

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance