HOA Portfolio Manager

$72,000 - $75,000/Yr

Worth Ross Management Co., Aamc - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

About the position

The WRMC Portfolio Manager is a leadership role responsible for overseeing a designated portfolio of properties. This position involves managing operational, administrative, financial, and human resources functions while ensuring exemplary service aligned with the company's values. The Portfolio Manager plays a crucial role in maintaining property standards, facilitating communication between communities and support staff, and implementing solutions to various challenges.

Responsibilities

• Provide management and leadership to WRMC properties within assigned region and book of business.
• Collaborate with Management to develop goals and communicate established goals.
• Ensure the goals and needs of the assigned region, company and its customers are consistently met.
• Manage the functions of a team in different WRMC properties within a region while maintaining standards of excellence for processes, methods, and personnel.
• Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
• Provide leadership, direction, and assist in the investigation and resolution of internal and external problems and concerns.
• Partner with General Managers, WRMC Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
• Interview, select, recommend, hire and train assigned team.
• Ensure proper staffing levels are in place at each site within the assigned book of business.
• Supervise hiring and management of direct employees.
• Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling, and coaching, as necessary.
• Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
• Attend Annual Budget, Board of Directors, and/or Special Meetings when needed.
• Assist with the transition of new accounts.
• Serve as a liaison between Home Office and Board of Director by maintaining open communication and professional relationships.
• Recommend and assist in managing the budget for the assigned book of business.
• Maintain awareness of changes in rules, statutes or regulations and communicate changes to team and Board of Directors, when applicable.
• Develop and implement WRMC Best Practices / Standard Operating Procedures on-site.
• Enforce WRMC policies and procedures.
• Evaluate properties that are under performing and implement strategies for improvement.
• Ensure personnel can meet the community's goals and standards.

Requirements

• A minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience.
• Strong customer service, communication, and interpersonal skills.
• Effective written and verbal communication skills.
• Able to work under tight deadlines and use time effectively based on key priorities.
• Coaching and training abilities.
• Understanding of accounting principles is desired.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance