Holiday Gift Guide Retail Sales Ambassador, South Coast Plaza - Full Time

$34,320 - $44,616/Yr

Macy's - Costa Mesa, CA

Full-time - Entry Level

Costa Mesa, CA

10,001+ employees

General Merchandise Retailers

About the position

As a Holiday Gift Guide Retail Sales Ambassador at Macy's, you will play a crucial role in driving sales by connecting with customers and sharing product knowledge. Your primary focus will be on providing exceptional customer experiences, cultivating repeat clientele, and executing strategic merchandising initiatives. This position requires a blend of sales expertise, customer service skills, and the ability to work collaboratively with vendors and store leadership.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.

Requirements

• Minimum 1 year previous selling or retail experience required.
• Demonstrate ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Possess vision and creativity.
• Self-starter, able to work independently and as part of a team; must have excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Performance incentives and annual merit review
• Merchandise discounts
• Fully-Funded education benefits - may include 100% of tuition, books, and fees
• Resources for continuous learning, career growth, and leadership development
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities