Holiday Gift Guide Retail Sales Ambassador, Stanford Shopping Center - Full Time

$37,024 - $46,654/Yr

Macy's - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

General Merchandise Retailers

About the position

The Holiday Gift Guide Retail Sales Ambassador at Macy's is responsible for driving sales by connecting with customers, sharing product knowledge, and cultivating a repeat clientele. This role involves executing strategic merchandising initiatives and communicating customer needs to the leadership team and vendor community. The position requires a strong focus on customer experience and collaboration with various stakeholders to enhance sales performance.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.

Requirements

• Minimum 1 year previous selling or retail experience required.
• Demonstrate ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Possess vision and creativity.
• Self-starter, able to work independently and as part of a team; must have excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Fully-Funded education benefits