Holiday Retail Associate

$33,280 - $36,774/Yr

Duluth Trading Company - Lexington, MA

Full-time - Entry Level

Lexington, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Store Associate at Duluth Trading Company is responsible for delivering exceptional customer service by embodying the company's 'Go for WOW!' standard. This role focuses on creating memorable customer experiences through personalized service, product knowledge, and effective communication. The associate will engage with customers, assist with merchandise, and maintain store standards to ensure a welcoming shopping environment.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Understand the customer is the center of what we do and layer personalized service into each area of interaction.
• Effectively communicate sales and promotions to customers.
• Understand the importance of email capture as part of sales and service and execute to standard.
• Respond proactively to provide positive resolutions to customer concerns.
• Answer telephone inquiries in a courteous and friendly manner, including store greetings and directions.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards.
• Ensure the sales floor is customer ready and meets cleanliness standards.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures, and practices.
• Perform any other duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer-centric attitude and ownership in the store.
• Integrity and trustworthiness.
• Excellent communication and listening skills.
• Ability to collaborate and function as part of a team.

Benefits

• 40% employee merchandise discount
• 401K program with company match
• employee stock purchase plan