Holiday Retail Associate

$29,120 - $32,178/Yr

Duluth Holdings - Ankeny, IA

Part-time - Entry Level

Ankeny, IA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Holiday Retail Associate at Duluth Trading Company is responsible for delivering exceptional customer service and creating memorable shopping experiences. This role emphasizes the importance of product knowledge, personalized service, and effective communication to enhance customer satisfaction and drive sales during the holiday season.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions to customers.
• Understand the importance of email capture as part of sales and service and execute to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner, including store greetings, directions, and receiving and filling customer orders.
• Assist in receiving, processing, and replenishing merchandise.
• Maintain merchandising, presentation, and display standards to ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures, and practices.
• Perform any other duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer-centric attitude.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.

Nice-to-haves

• Experience in retail sales or customer service.

Benefits

• 40% employee merchandise discount
• 401K program with company match
• employee stock purchase plan