Holiday Seasonal Team Player - Sales Associate

$35,360 - $38,730/Yr

Duluth Trading Company - Thornton, CO

Full-time - Entry Level

Thornton, CO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Store Associate at Duluth Trading Company is responsible for delivering exceptional customer service by embodying the company's 'Go for WOW!' standard. This role focuses on creating positive customer experiences through personalized service, effective communication of sales and promotions, and maintaining store presentation standards. The associate will also assist with merchandise processing and ensure a clean and welcoming environment for customers.

Responsibilities

• Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
• Effectively communicate sales and promotions.
• Understand the importance of email capture as part of sales and service and executes to standard.
• Respond proactively and be empowered to provide positive resolutions to customer concerns.
• Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
• Assist in receiving, processing and replenishing merchandise.
• Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
• Accurately and efficiently process all register transactions.
• Adhere to all company policies, procedures and practices.
• Perform any other duties as directed by management.

Requirements

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.

Nice-to-haves

• Performs other duties as directed.

Benefits

• 40% employee merchandise discount
• 401K program with company match
• employee stock purchase plan