Hollister Co. - Assistant Manager, Apple Blossom

Abercrombie & Fitch - Winchester, VA

Full-time - Entry Level

Winchester, VA

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager at Hollister Co. is a dynamic and multifaceted role that combines business strategy, operational oversight, creativity, and people management. This position is pivotal in driving sales results by analyzing business performance and ensuring the delivery of exceptional customer service. Assistant Managers are tasked with overseeing daily store operations, which include managing opening and closing routines, as well as enhancing efficiency across all store processes. They play a crucial role in maintaining the store's visual presentation through floorset updates, styling recommendations, and leveraging their product knowledge to engage customers effectively. In addition to operational responsibilities, Assistant Managers are also recognized as talent leaders within the organization. They are responsible for various aspects of team management, including recruiting, training, and fostering employee engagement and development. The role requires a commitment to creating an inclusive environment where both team members and customers feel a sense of belonging. With a strong emphasis on internal promotion, Assistant Managers are encouraged to build upon their foundational skills and aspire to become future leaders within the store's organizational structure. This position demands a proactive approach, as Assistant Managers are expected to bring their best selves to work every day, contributing positively to the store's culture and performance. They must be adept at navigating a fast-paced retail environment while maintaining a focus on customer satisfaction and team development.

Responsibilities

• Drive sales results by analyzing business performance and providing exceptional customer service.
• Oversee daily store operations, including opening and closing routines.
• Enhance efficiency in all store processes.
• Implement floorset updates and styling recommendations based on product knowledge.
• Lead recruitment, training, and development of team members.
• Foster team engagement and create an inclusive environment for staff and customers.
• Manage staffing, scheduling, and payroll effectively.
• Ensure effective communication within the team and with customers.
• Protect company assets through effective loss prevention strategies.

Requirements

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Strong problem-solving skills to address challenges effectively.
• Awareness of inclusion and diversity principles.
• Ability to thrive in a fast-paced and challenging environment.
• Team building skills to foster collaboration and morale.
• Self-starter with a proactive approach to tasks.
• Strong interpersonal and communication skills to engage with customers and team members.
• Drive to achieve results and meet sales targets.
• Adaptability and flexibility to handle changing priorities.
• Ability to multi-task effectively in a busy retail setting.
• Interest and knowledge in fashion trends and products.