Hollister Co. - Assistant Manager, Shoppes at Carlsbad

Abercrombie & Fitch - Carlsbad, CA

Full-time - Entry Level

Carlsbad, CA

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager at Hollister Co. is a dynamic and multifaceted role that combines business strategy, operational oversight, creativity, and people management. This position is pivotal in driving sales results by analyzing business performance and ensuring the delivery of exceptional customer service. Assistant Managers are tasked with overseeing daily store operations, which include managing opening and closing routines, as well as enhancing efficiency across all store processes. They play a crucial role in maintaining the store's visual presentation through floorset updates, styling recommendations, and leveraging their product knowledge to enhance the shopping experience. In addition to operational responsibilities, Assistant Managers are also recognized as talent leaders within the organization. They are responsible for various aspects of team management, including recruiting, training, and fostering engagement and development among staff members. The role requires a commitment to creating an inclusive environment where both team members and customers feel a sense of belonging. With a strong emphasis on internal promotion, Assistant Managers are encouraged to build upon their foundational skills and aspire to become future leaders within the store's organization. The position demands a proactive approach, as Assistant Managers are expected to bring their best selves to work every day, contributing positively to the store's culture and performance. This role is ideal for individuals who thrive in fast-paced environments and are passionate about fashion and customer service.

Responsibilities

• Drive sales results by analyzing business performance and providing exceptional customer service.
• Oversee daily store operations, including opening and closing routines.
• Enhance efficiency in all store processes.
• Implement floorset updates and styling recommendations.
• Manage staffing, scheduling, and payroll operations.
• Lead training and development initiatives for team members.
• Communicate effectively with team members and customers.
• Ensure asset protection and loss prevention measures are in place.

Requirements

• Bachelor's degree or one year of supervisory experience in a customer-facing role.
• Strong problem-solving skills.
• Awareness of inclusion and diversity principles.
• Ability to thrive in a fast-paced and challenging environment.
• Team building skills and experience.
• Self-starter with a proactive attitude.
• Strong interpersonal and communication skills.
• Drive to achieve results and meet sales targets.
• Adaptability and flexibility in various situations.
• Ability to multitask effectively.
• Interest and knowledge in fashion.