Hollister Co. - Brand Representative Lead, Somerset North

About the position

The Brand Representative Lead at Hollister Co. is responsible for providing exceptional customer service, engaging with customers to drive sales, and overseeing stockroom functions. This role requires a strong work ethic and the ability to operate effectively in the absence of a manager, ensuring a smooth store experience. The position involves a flexible work schedule, typically spanning five days a week, including weekends and peak holiday periods.

Responsibilities

• Provide great customer service by anticipating and responding to customer needs.
• Engage customers in a genuine way to drive sales and enhance the store experience.
• Oversee stockroom functions including receiving and processing shipments, merchandise organization, and sales floor replenishment.
• Execute necessary operational functions in the absence of a manager.

Requirements

• At least one year of customer service experience.
• Strong work ethic.
• Assertiveness in engaging with customers.
• Ability to learn and apply new skills effectively.
• Attention to detail in all tasks.
• Strong analytical skills for problem-solving.
• Adaptability and flexibility in a fast-paced environment.
• Ability to multi-task effectively.
• Tolerance for stress in a busy retail setting.

Nice-to-haves

• Experience in retail management or leadership roles.
• Knowledge of fashion trends and customer preferences.

Benefits

• Merchandise discount
• Flexible schedule
• Opportunities for career advancement
• Opportunity to become a brand affiliate
• Training and development programs