About the position
As a Brand Representative at Hollister Co., you will play a crucial role in delivering an exceptional customer experience. Your primary responsibility will be to engage with customers, providing them with outstanding service by anticipating their needs and responding effectively. You will be expected to create a welcoming atmosphere in the store, ensuring that you are approachable and warm at all times. This role requires you to be outgoing, stylish, and helpful, embodying the spirit of the Hollister brand. You will initiate conversations with customers, connecting with them in a genuine and articulate manner, making sure that their needs are prioritized throughout their shopping experience. In addition to customer engagement, you will be responsible for maintaining the store presentation and ensuring that the sales floor is visually appealing. This includes organizing merchandise, keeping the store clean, and ensuring that all displays are well-maintained. You will also be involved in asset protection and shrink management, adhering to company policies and procedures to minimize loss and ensure a safe shopping environment. Training and development are also key components of this position. You will have the opportunity to learn and grow within the company, enhancing your skills in customer service, sales techniques, and product knowledge. This role is perfect for individuals who thrive in a fast-paced retail environment and are passionate about fashion and customer interaction.
Responsibilities
- Provide exceptional customer service by anticipating and responding to customer needs.
- Maintain a welcoming and approachable demeanor on the sales floor.
- Initiate conversations with customers to enhance their shopping experience.
- Ensure the store presentation is visually appealing and organized.
- Adhere to asset protection policies to minimize shrinkage.
- Follow company policies and procedures diligently.
- Participate in training and development opportunities to improve skills.
Requirements
- Adaptability and flexibility in a fast-paced environment.
- Strong applied learning skills to quickly grasp new concepts.
- Attention to detail in maintaining store presentation and customer interactions.
- Ability to multi-task effectively during busy periods.
- Strong work ethic and commitment to customer service.
