About the position
As a Full-Time Key Holder at Hollister Co., you will play a crucial role in driving the business through effective leadership and ensuring a differentiated customer experience. This position requires assertiveness, analytical thinking, and trustworthiness, as you will be responsible for leading a multi-million dollar business. You will utilize applied learning to evolve as a business leader and improve store results, ensuring that operational tasks and procedures are executed successfully. Key Holders are expected to lead a team of associates, ensuring that all opening and closing routines are completed while keeping the customer at the center of all activities. Your responsibilities will include training and development of team members, enhancing customer experience, effective communication, maintaining store presentation, supervising the sales floor, and adhering to asset protection policies and procedures. This role is essential in creating a positive shopping environment and ensuring that the store meets its operational goals. You will be actively involved in fostering a culture of teamwork and accountability, which is vital for the success of the store and the overall brand. In this position, you will also have the opportunity to participate in various training and development programs that will help you grow your career within Abercrombie & Fitch Co. The company values its associates and is committed to providing a supportive work environment that encourages personal and professional growth.
Responsibilities
- Drive business through leadership and ensure a differentiated customer experience.
- Lead a team of associates to ensure operational tasks and procedures are successful.
- Complete opening and closing routines while keeping the customer at the center of everything.
- Train and develop team members to enhance their skills and performance.
- Maintain effective communication within the team and with customers.
- Supervise store presentation and sales floor activities.
- Adhere to asset protection policies and procedures.
Requirements
- At least one year of customer service experience.
- Strong work ethic and assertiveness.
- Ability to apply learning to improve business results.
- Attention to detail and analytical skills.
- Adaptability and flexibility in a fast-paced environment.
- Multi-tasking abilities and stress tolerance.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Opportunities for advancement
- Paid parental leave
- Paid time off
- Quarterly Incentive Bonus Program
- Paid Volunteer Day per Year
- Merchandise Discount
- Medical, Dental and Vision Insurance Available
- Life and Disability Insurance
- Associate Assistance Program
- Paid Parental and Adoption Leave
- Training and Development Opportunities for Career Advancement
