Hollister Co. - Key Holder (Part Time), Apple Blossom

Abercrombie & Fitch - Winchester, VA

Part-time - Entry Level

Winchester, VA

501-1,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Key Holder (Part Time) at Hollister Co., you will play a crucial role in delivering exceptional customer service and ensuring a positive shopping experience for our customers. Your primary responsibility will be to engage with customers in a genuine manner, anticipating their needs and responding effectively to enhance their experience in the store. You will embody the spirit of the Hollister brand, which aims to liberate the spirit of an endless summer and make teens feel celebrated and comfortable in their own skin. This position requires you to possess an individualized style that resonates with our customers, driving sales and creating an exciting, fast, and easy store experience. In addition to providing outstanding customer service, you will also take on the responsibilities of a floor supervisor in the absence of a manager. This includes overseeing basic store operations, completing opening and closing tasks, and leading associates in their daily activities. You will be expected to demonstrate strong product knowledge and brand awareness, ensuring that you can effectively communicate the value of our products to customers. Your proactive thinking and attention to detail will be essential in maintaining visual displays and ensuring the store is well-presented at all times. The work schedule for this position will vary weekly, with an expectation of working between 15 to 25 hours, typically spread across 3 to 5 working days. You will be required to work most Saturdays and some Sundays, especially during peak holiday seasons when open availability is necessary to meet the demands of the business.

Responsibilities

• Provide exceptional customer service by anticipating and responding to customer needs.
• Engage customers in a genuine way to drive sales and enhance their shopping experience.
• Operate as the floor supervisor on duty in the absence of a manager.
• Complete basic store operations, including opening and closing tasks.
• Lead associates in daily tasks and ensure smooth store operations.
• Maintain product knowledge and brand awareness to effectively communicate with customers.
• Ensure visual displays are appealing and aligned with brand standards.
• Utilize register and point of sales systems efficiently.
• Implement asset protection measures to safeguard store inventory.

Requirements

• At least one year of customer service experience preferred.
• Strong customer focus and ability to communicate effectively.
• Excellent interpersonal interaction skills.
• Knowledge of current fashion trends.
• Outgoing personality with assertiveness.
• Adaptability and flexibility in a fast-paced environment.
• Ability to handle stress and maintain poise under pressure.
• Strong multi-tasking abilities and applied learning skills.
• Commitment to promoting diversity and inclusion in the workplace.
• Strong work ethic and dedication to providing omni-channel services.