- Home Care Office Clerk

Unclassified - Gainesville, GA

Part-time - Entry Level

Gainesville, GA

251-500 employees

About the position

Interim HealthCare, the nation's first home care company, is seeking a passionate and organized Home Care Office Clerk to oversee the day-to-day operations of our Gainesville office. This role is perfect for individuals who thrive in a supportive environment and want to make a real difference in people's lives. As a Home Care Office Clerk, you will enjoy a family-oriented culture that values team members and promotes work-life balance. The position offers hourly based pay along with performance-based bonuses, online training, growth opportunities, and the ability to earn Continuing Education Units (CEUs). Additionally, there are tuition discounts available through Rasmussen University, along with comprehensive medical, dental, vision, and 401(k) benefits.

Responsibilities

• Serve as the welcoming face of Interim HealthCare by answering phones, greeting visitors, and ensuring a seamless client intake experience.
• Maintain a well-functioning office environment by handling essential tasks like mail processing, general maintenance, and ordering/maintaining office supplies, forms, and equipment.
• Play a key role in caregiver recruitment by processing employment applications and assisting in other employment activities, including screening, interviewing, reference & background checking, and new employee orientation according to established guidelines.
• Ensure accurate and up-to-date recordkeeping by maintaining client and employee records in both electronic and paper formats, managing employee files, and verifying credentials and certifications.
• Collaborate with care management staff to optimize client scheduling, managing the care schedule, ensuring all shifts are staffed and completed efficiently, and continuously improving client/patient scheduling processes.
• Arrange nursing visits in accordance with state regulations, assist with quality assurance audits, assess patient/client needs, coordinate care, resolve issues, and ensure quality care delivery while complying with applicable home health laws and regulatory standards.
• Assist the General Manager in ensuring compliance with quality and operational standards.
• Perform all other duties as assigned by management.

Requirements

• High school diploma or GED required, with at least one year of experience in a business office environment.
• Bachelor's degree preferred.
• Strong administrative and computer skills essential, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication, interpersonal, and organizational skills are crucial.
• A quick learner with a helpful, courteous, and outgoing demeanor.
• Professional appearance and the ability to work a flexible schedule are required.
• One or more years work experience in home care, home health, hospice, or hands-on care field (i.e., hospital/ambulance, skilled or assisted nursing facility or rehabilitative setting).
• Experience with direct care and working in the Home Care agency office, as well as experience working with home care software and Medicaid waiver programs.
• Previous experience in staffing or scheduling will be a plus.
• Extensive knowledge of state and federal home health regulations.
• Excellent leadership, communication, organizational, problem-solving and interpersonal skills.

Nice-to-haves

• Experience in staffing or scheduling will be a plus.
• Bachelor's degree preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Hourly based pay and performance-based bonus
• Online training and growth opportunities
• Tuition discounts through Rasmussen University
• Family-oriented culture that values team members and promotes work-life balance