Home Care Sales and Community Engagement Manager

$60,000 - $70,000/Yr

Unclassified - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

About the position

The Sales and Community Engagement Manager at Right at Home East Bay plays a pivotal role in enhancing the company's presence and reputation within the community. This position is designed for a dynamic individual who can effectively communicate the value of in-home care services while nurturing relationships with clients, families, and referral sources. The manager will be responsible for increasing care hours and developing a profitable referral source pipeline, which is essential for gaining market share and improving client conversions. This role requires a proactive approach to identifying and following up with referral sources and community partners, ensuring that all leads and referrals are handled accurately and efficiently. In addition to sales responsibilities, the Sales and Community Engagement Manager will conduct client intakes, develop and manage client care plans, and understand the unique care needs of families. The position also involves various supervisory activities, including scheduling caregivers, processing timecards, and monitoring payroll responsibilities. The manager will provide support to clients and referral partners through various communication channels, including email, phone, and home visits, ensuring that all inquiries are addressed promptly and professionally. The ideal candidate will be a trusted advisor who can present new service opportunities and sales potential while fostering partnerships with clients and families. This role requires participation in community outreach events and the ability to represent the company positively in various settings. The Sales and Community Engagement Manager will also maintain detailed records of sales activities and referral sources, ensuring that all information is up-to-date and organized. This position is not only about driving sales but also about creating extraordinary experiences for clients and their families, ensuring that the quality of life for those served is always prioritized.

Responsibilities

• Increase care hours and develop a profitable referral source pipeline.
• Gain market share and increase client conversions.
• Identify, meet, follow-up, and track referral sources and community partners.
• Conduct client intakes and develop/manage client care plans.
• Learn and understand family care needs and share helpful resources.
• Schedule referral meetings, in-home consultations, or care delivery start dates.
• Ensure all leads and referrals are received accurately and handled properly.
• Perform supervisory activities for scheduling caregivers to clients.
• Process timecards and monitor payroll responsibilities as needed.
• Provide normal and after-hours support for clients and referral partners.

Requirements

• Minimum two years of home care sales and business development experience.
• Bachelor's Degree in Business, Communications, or a related field.
• Technology and computer savvy with strong organizational skills.
• Excellent interpersonal and telephone communication skills.
• Knowledge of common medical terminology.
• Ability to work independently from the Pleasanton, CA office.
• Proficiency in English, both written and spoken.
• Insured automobile and valid driver's license.
• Ability to pass a full employment background check (Live Scan).
• Possess negative TB skin tests or be open to testing.

Nice-to-haves

• Experience in community outreach and engagement activities.
• Familiarity with the home care industry and its challenges.
• Strong negotiation skills and ability to persuade clients.

Benefits

• Competitive pay and lucrative incentives.
• Paid orientation and elite training.
• Paid sick time and vacation time.
• Health insurance coverage.
• Continuous learning opportunities.
• Exclusive rewards and recognition.
• Vibrant office culture and supportive team.
• Professional development opportunities.
• Company laptop provided.