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Lafayette Home Office - Lafayette, LA
posted about 2 months ago
About the position
The Home Health Clinical Triage Team Lead is responsible for overseeing after-hours, holiday, and weekend call coverage for the clinical support team. This role ensures appropriate staffing levels to meet business needs and maintain customer satisfaction while providing high-quality, patient-focused care. The Team Lead will also handle patient calls, assess concerns, and coordinate nursing care as needed, while ensuring compliance with triage protocols and documentation standards.
Responsibilities
- Provide after-hours, holiday, and weekend call coverage for the clinical support team.
- Oversee and manage the department shift schedule and workload for the assigned team.
- Ensure appropriate staffing levels to meet business needs and customer satisfaction.
- Support Clinical Support operations and ensure adherence to triage protocols and best practices.
- Step into the role of a Clinical Support Specialist in emergent situations as needed.
- Handle calls from patients and family members, assessing concerns and complaints accurately.
- Document calls received in the electronic medical records system in a timely manner.
- Coordinate with on-call nurses to deliver high-quality nursing care and schedule assessments as required.
- Maintain education on updates and processes in the electronic medical record and relevant regulations.
- Facilitate orientation of new personnel as assigned.
Requirements
- Must be a licensed Registered Nurse in good standing with no restrictions in all states of practice.
- Compact licensure preferred.
- Two (2) years' experience as a Registered Nurse with at least one year of direct patient care in a hospice, home health, or oncology setting.
- Previous leadership experience in Home Health of at least one (1) year preferred.
Nice-to-haves
- Experience in hospice or oncology settings.
- Strong communication skills.
Benefits
- Health insurance
- Flexible scheduling
- Paid holidays
- Professional development opportunities
