Home Healthcare Administrator

$50,000 - $55,000/Yr

Human Touch Health Care Agency - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

Human Touch Home Health Care is seeking a dedicated Healthcare Administrative Assistant to join our team in Washington, DC. In this full-time role, you will play a crucial part in supporting the daily operations and administrative functions of our home health care agency. Your responsibilities will include managing incoming calls and inquiries from patients and their families, ensuring accurate and timely communication with all staff members, and performing general office duties such as answering phones, responding to emails, and managing mail. You will also be responsible for scanning and uploading patient information into our Electronic Medical Records (EMR) system, maintaining and updating patient records and databases accurately, and supporting the scheduling and coordination of non-medical staff members. In addition to these tasks, you will communicate effectively with caregivers regarding patient assignments and assist in the recruitment and onboarding process of new staff. It is essential to ensure that all documentation, including patient agreements and staff credentials, is up to date and compliant with regulatory standards. You will also assist in maintaining the confidentiality of sensitive patient and employee information, monitor and maintain quality assurance standards, and address concerns while escalating issues as appropriate to ensure resolution. Occasionally, you may be required to assist with non-skilled field visits to complete homemaking duties for patients. This position is ideal for someone who is compassionate and empathetic towards patients and their families, possesses excellent organizational and time-management skills, and is detail-oriented with a focus on accuracy. You will be working in a fast-paced environment, so the ability to prioritize tasks effectively is crucial. We are looking for a team player with a positive attitude and a willingness to learn, who is flexible and adaptable to changing priorities and responsibilities.

Responsibilities

• Manage all incoming calls
• Manage incoming inquiries from patients and their families
• Ensure accurate and timely communication with all staff
• Perform general office duties, including answering phones, responding to emails, and managing mail
• Scan and upload patient information into EMR system
• Maintain and update patient records and databases accurately
• Support the scheduling and coordination of non-medical staff members
• Communicate effectively with caregivers regarding patient assignments
• Assist in the recruitment and onboarding process of new staff
• Ensure all documentation, including patient agreements and staff credentials, are up to date and compliant with regulatory standards
• Assist in maintaining confidentiality of sensitive patient and employee information
• Assist in monitoring and maintaining quality assurance standards
• Address concerns and escalate issues as appropriate to ensure resolution
• Assist with non-skilled field visits as required to complete homemaking duties

Requirements

• Proven experience as an administrative assistant or relevant role
• Excellent organizational and time-management skills
• Strong verbal and written communication abilities
• Proficiency in MS Office and other relevant software
• Ability to work effectively in a fast-paced environment and prioritize tasks
• Knowledge of home health care services or healthcare administration desired
• High school diploma or equivalent
• Compassionate and empathetic towards patients and their families
• Detail-oriented with a focus on accuracy
• Ability to maintain confidentiality and handle sensitive information appropriately
• Team player with a positive attitude and willingness to learn
• Flexible and adaptable to changing priorities and responsibilities
• Willingness to provide homemaking and personal care to patients as necessary

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and career advancement
• Comprehensive benefits package for full time employees including: Appleton Clinics Membership
• Mileage reimbursement
• Flexible schedules
• Paid Time Off
• Sick Leave
• Retirement plans