Home Mortgage Customer Care Representative

Citizens Bank • Glen Allen, VA

390d • $41,600 - $41,600

About The Position

As a Home Mortgage Customer Service Representative at Citizens Bank, you will be responsible for handling service-related inbound customer service calls, providing world-class customer service to mortgage customers. This role is essential in delivering a differentiated customer experience and earning the trust of customers by guiding them through the mortgage process. The position offers opportunities for career growth within a supportive and stable work environment.

Requirements

• One or more years of customer service or sales experience.
• High school diploma or GED.

Responsibilities

• Handle service-related inbound customer service calls.
• Provide world-class customer service to mortgage customers.
• Guide customers through the mortgage process.
• Resolve customer inquiries and issues effectively.

Benefits

• Competitive salary with outstanding benefits such as medical and dental insurance.
• Generous Paid Time Off policy.
• Tuition assistance of up to $7k/year.
• Opportunities for career progression.
• Access to 401(k) with corporate match.
• Employee Stock Purchase Program.
• Access to best-in-class colleague offers on Citizens Bank products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED