Home Therapies Care Team Assistant

Fresenius - South Salt Lake, UT

Full-time - Entry Level

South Salt Lake, UT

Ambulatory Health Care Services

About the position

The Home Therapies Care Team Assistant is an entry-level position at Fresenius Medical Care, focused on providing support in a home therapies setting. The role involves coordinating patient appointments, ensuring a positive patient experience, and assisting the Patient Care Team with various administrative and clinical tasks. The assistant serves as the primary point of contact for patients from check-in to departure, contributing to the overall efficiency and effectiveness of patient care.

Responsibilities

• Assists with administrative duties related to the patient's appointment.
• Greets new and existing patients and notifies Patient Care Team of their arrival.
• Schedules appointments and places appointment reminder calls, including scheduling for access placement and removal.
• Answers home therapy program calls and follows up on voicemails with the applicable care team member.
• Coordinates transportation assistance as needed.
• Prepares room/space for patient arrival, ensuring cleanliness and compliance with infection control standards.
• Places supply orders and follows up on any patient-related orders with customer service as needed.
• Prepares needed items for each patient, including education materials and lab supplies.
• Tracks extension set changes, vaccine due dates, and hospitalizations.
• Tracks transplant referrals and any follow-up needed.
• Ensures patients' records are available for review.
• Assists with other administrative duties as assigned.
• Assists HT RN during patient appointments, including obtaining height, weight, and vital signs.
• Performs venipunctures for laboratory testing only and processes laboratory samples.
• Follows up on referrals and additional appointments needed from patient appointments.
• Documents patient information as applicable.
• Responsible for record and supply room maintenance, including filing and uploading records, storing documents, and tracking various medical metrics.
• Checks for expired medications, lab tubes, and supplies, and assists in ordering supplies.

Requirements

• High School Diploma or G.E.D required.
• CPR certification required.
• 0 to 6 months experience preferred, with a strong interest in working in a healthcare setting.
• Prior experience in a physician office or hospital preferred.
• Excellent communication skills, both verbal and written.
• Proficient in MS Office Suite preferred.