Homeowner & Small Business Specialist

City of Homestead, FL - Homestead, FL

Full-time - Entry Level

Homestead, FL

Executive, Legislative, and Other General Government Support

About the position

The position provides Business Tax Receipt, Permitting, and Zoning assistance to homeowners and business customers of the Development Services Department. It emphasizes a wide range of customer service functions and frequent interaction with the public, requiring the ability to maintain effective working relationships with other employees, supervisors, City Officials, and the public. The role is highly technical and customer service-oriented, necessitating an in-depth knowledge of the Permitting, Planning & Zoning, and Business Tax Receipt processes and requirements.

Responsibilities

• Serve as the liaison between the Development Services Department and homeowners, business owners, outside agencies, and City departments.
• Shepherd plans, permit applications, planning and zoning applications, and business tax receipt applications through the review process, coordinating with other City and/or County departments as needed.
• Oversee and process requests for completion of permits and issuance of Certificates of Completion or Occupancy for homeowners and business owners.
• Work closely with the Plan Examiners, Inspectors, Building Official, and Department Director as needed.
• Provide technical assistance to the Applicant using considerable knowledge of departmental operating policies, rules, and procedures.
• Assist in responses to customers' inquiries received through email, telephone, mail, or in person.
• Perform other related duties as assigned by the Building Official or Department Director.

Requirements

• Associates of Arts or Science in Public Administration, Construction, Engineering, Business Administration, Communications, Business Development, Political Science, or its equivalent.
• Bachelor of Art or Bachelor of Science highly preferred.
• Three to five years of previous experience working in Development Services, Business Tax Receipt, or Building Department.
• A minimum of two (2) years of experience in a customer service-related field.
• Considerable knowledge of permitting, inspection, and construction is essential to this position.
• Considerable knowledge of departmental operating policies, rules, and procedures.
• Ability to explain rules and regulations to the public in a courteous and tactful manner.
• Ability to comprehend and follow written and verbal instructions.
• Proficiency with various software applications (Word, Excel, Adobe PDF, and permitting systems), EnerGov, or Tyler Cashiering.
• Possession of a valid Florida driver's license with a clean driving record.
• Ability to pass a background screening process.

Nice-to-haves

• Experience in a government or municipal setting.
• Knowledge of local zoning laws and regulations.