Hospice - Care Coordinator (Marketing / Business Development)

Unclassified - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

About the position

Transitions Care is a leading hospice organization that has transformed the hospice experience for patients, families, and team members. As a Care Coordinator, you will play a crucial role in developing new customer accounts and gaining referrals and admissions within your designated territory. This position requires establishing and maintaining professional relationships with various referral sources, including physicians, nursing homes, assisted living facilities, and hospital personnel. You will also interact with Transitions patient care management and staff, representing the organization and its services in a competent, professional, and responsive manner. In this role, you will be responsible for generating appropriate referrals to Transitions Hospice from both current and new customers. Meeting or exceeding growth and development targets is essential, as is the continuous learning about hospice care and the specific services offered by Transitions Care. You will need to maintain high standards of customer service and show respect to all constituents, both internal and external. Implementing marketing and promotional initiatives as directed by corporate Sales and Marketing will also be part of your responsibilities, along with monitoring and reporting the cost-effectiveness of these marketing efforts. Additionally, you will provide educational in-services to accounts regularly, becoming a resource for customers and the community regarding hospice care. Participation in staff meetings, department meetings, team meetings, briefings, in-services, committees, and other related activities is expected. You will also need to convey information regarding referral sources to the team and participate in evening and weekend calls for admissions as required, ensuring a competent and responsive approach.

Responsibilities

• Develop new customer accounts and gain referrals/admissions within your territory.
• Establish and maintain professional relationships with referral sources, including physicians, nursing homes, assisted living facilities, and hospital personnel.
• Generate appropriate referrals to Transitions Hospice from current and new customers.
• Meet or exceed growth and development targets.
• Continuously learn about hospice and Transitions Care to educate referral sources.
• Maintain high-quality customer service standards and show respect to all constituents.
• Implement marketing and promotional initiatives as directed by corporate Sales and Marketing.
• Monitor and report cost-effectiveness of marketing efforts.
• Provide educational in-services to accounts on a regular basis.
• Become a resource for customers and the community regarding hospice care.
• Participate in staff meetings, department meetings, team meetings, briefings, in-services, committees, and other related activities.
• Convey information regarding referral sources and their communication preferences to the team.
• Participate in evening/weekend call for admissions as required.

Requirements

• Bachelor's degree and related healthcare experience/knowledge preferred.
• 3+ years of relevant work experience in sales.
• Demonstrated history of positive sales results, preferably involving sophisticated and meaningful customer relationships.
• Excellent communication, negotiation, and public relations skills.
• Ability to market effectively with customers, referral sources, and the community.
• Ability to work in an interdisciplinary setting.

Benefits

• 401(k) matching
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Vision insurance