Hospice Team Coordinator

Compassus - Mount Pleasant, WI

Full-time

Mount Pleasant, WI

Nursing and Residential Care Facilities

About the position

The Hospice Team Coordinator at Compassus is responsible for coordinating and overseeing the delivery of hospice care services to patients. This role emphasizes the values of Compassion, Integrity, Excellence, Teamwork, and Innovation, while ensuring compliance with ethical standards and promoting positive relationships within the organization and with external stakeholders. The coordinator plays a crucial role in maintaining accurate patient records and facilitating communication among team members to ensure high-quality patient care.

Responsibilities

• Accurately enters and manages various types of patient data, including referral intake information and updates to patient demographic information.
• Ensures all admission documentation is complete, signed, dated, and includes the attending physician/medical director's CTI and order to admit.
• Uploads admission documents into the HCHB system for seamless record-keeping.
• Uses HCHB to maintain and update patient records and generates reports for regulatory compliance.
• Monitors the status of durable medical equipment (DME) and medical supplies orders, informing management of notable trends or issues.
• Monitors the timely return of physician orders and facilitates their processing for efficient patient care.
• Verifies and uploads paper-based visit records into the EMR system and subsequently into HCHB.
• Ensures accurate organization of uploaded documents in patient charts for easy retrieval.
• Confirms that the ordered level of care matches the billable level of care for each patient.
• Collects decertification paperwork and uploads it into patient records.
• Notifies relevant healthcare providers of patient discharge through coordination notes.
• Initiates requests for medical records and hospital inpatient charts as needed.
• Facilitates coordination among members of the interdisciplinary team (IDT) for holistic patient care.
• Acts as a central point of contact for the hospice team, patients, and their families, facilitating clear communication.
• Handles incoming telephone calls, takes accurate messages, and transfers calls to appropriate personnel.
• Manages the phone system and switches to the secondary system when necessary.
• Assists the Hospice Director of Clinical Services with pre- and post-IDT activities, including preparing agendas and updating plans of care.
• Prepares binders for patients in facilities, ensuring essential information is organized and available.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• At least two (2) years of experience with medical records, medical office, or business office support highly preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong written and verbal communication skills.

Nice-to-haves

• Experience in answering telephones and responding to patients or families.
• Ability to articulate and embrace integrated healthcare at home philosophy.
• High integrity, including maintenance of confidential information such as patient records.