Hospital Director of Operations, Veterinary Medicine

$115,000 - $130,000/Yr

Ethos Veterinary Health - Frisco, TX

Full-time - Senior

Frisco, TX

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Hospital Director will oversee operations and business activities across multiple veterinary facilities, focusing on enhancing patient care and fostering a collaborative team environment. This role requires a blend of operational expertise, strategic planning, and a commitment to people-centered outcomes, aimed at driving performance and growth in a dynamic healthcare setting.

Responsibilities

• Directly oversee all operations and business activities across all departments.
• Partner effectively with the Medical Director to ensure high-quality patient care.
• Translate vision into actionable plans and manage operations to achieve objectives.
• Facilitate resolution of issues and drive growth within the hospital.
• Conduct engaging staff meetings and regularly evaluate the welfare of the practice.
• Shape a positive hospital culture based on trust and teamwork.
• Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
• Monitor employee competence and conduct performance reviews.
• Collaborate on the recruitment and hiring of doctors to maintain high standards of care.
• Establish optimal medical care while maintaining financial health.
• Provide resources and support for hospital staff, fostering a positive culture.
• Develop an understanding of the local market and build relationships with referring veterinarians.
• Support planned marketing events and programs.
• Identify and execute plans for growth, including new services and recruitment strategies.
• Take charge of accounting and finance processes, creating annual operating budgets.
• Lead financial activities with monthly reviews of financial statements.
• Apply continuous improvement principles to financial and operating processes.
• Own the P&L and ensure financial results meet expectations.
• Handle payroll processing biweekly and ensure accuracy.
• Drive results across all business elements by setting goals and evaluating progress.
• Partner with Ethos and technology providers to enhance hospital activities.
• Direct growth activities to support business objectives and elevate team performance.
• Understand lean principles to improve processes and create efficiencies.
• Administer and review non-medical client complaints and ensure swift resolution.
• Oversee billing processes and ensure smooth client flow.

Requirements

• 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Healthcare (veterinary or human) experience preferred, but not required.
• Multi-site leadership experience preferred, but not required.
• Ability to learn quickly and absorb new information rapidly.
• Self-motivated with expertise in motivating, coaching, and inspiring others.
• Ability to participate enthusiastically in flexible and irregular hours.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

Benefits

• Competitive salary range of $115k - 130k/yr
• Annual profit-sharing bonus plan
• Comprehensive benefits package including paid time off and a 401k match
• Access to wellness resources such as Talkspace and EAP
• Opportunities for growth in a new state-of-the-art facility