Ethos Veterinary Health - Tacoma, WA
posted 4 months ago
We are looking for a dynamic business leader with experience in clinical operations, financial decision making, and culture development. The ideal candidate embodies the servant leader mentality, values collaboration, builds and fosters a positive culture, is accountable to their staff and other leaders, has a high EQ and executive presence. Summit Veterinary Referral Center is a uniquely collaborative multispecialty and ER veterinary hospital. Summit was founded by a small team of dedicated local specialists, and we now offer the most extensive emergency and critical care services, as well as the largest team of board-certified veterinary specialists in the South Sound. But even as we've grown from a team of 40 to over 200 strong, we have never strayed from the mission that founded Summit in the first place: an uncompromising passion for helping animals lead happy and productive lives. Our team of practitioners is one of the most comprehensive under one roof in the Northwest. Interaction between the services keeps us all up to date and fosters innovative solutions to complicated medical problems. Our multidisciplinary hospital allows each provider to do what they do best. We combine our strengths and learn from each other daily to best serve our clients and patients. Our Hospital Directors have a proven track record, thrive in a fast-paced entrepreneurial environment, live for developing and leading team members and organizations, don't back down from challenges, and are dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond. This Hospital Director will report directly to the Ethos Specialty+ER Division Leader and will partner very closely with the on-site Medical Director(s). Leadership Directly oversees all operations and business activities and leads team members for all departments. Partners effectively and collaboratively with the Medical Director(s) who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care. Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives. Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital. Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings. Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians. Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director(s). Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations. Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director(s). Responsible for working closely with the Medical Director(s) to establish the best medical care while keeping the positive financial health of the hospital. Exhibits a calming, humble, and teachable attitude whilst having the ability to address decisive change through the hospital. Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward-moving culture. Has frequent presence on the clinic floor, fostering relationships with all staff and Doctors. Strategic Orientation Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs. Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs. Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment. Financial Analysis & Planning Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability. Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends. Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff. Owner of the P&L and responsible for meeting and exceeding expected financial results. Reviews accounts receivable to confirm proper and timely processing. Responsible for payroll processing on a biweekly basis. Business Operations Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals. The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success. Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians. Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels. Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies. Understands how to grow and develop De Novo locations as the market is able to bear expansion. Responsible for administration and review of non-medical client complaints. Oversees billing, calculations of any discounts, and other special accounts. Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.