Hospital Operations Manager

PetCo - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Hospital Operations Manager at Petco is responsible for providing daily leadership to the veterinary hospital, ensuring high-quality patient care and exceptional customer service. This role involves collaborating with veterinarians and retail partners to drive operational excellence, manage costs, and enhance revenue. The manager fosters a supportive team environment and represents the mission and values of Petco to clients, aiming to create an optimal experience for both pets and their owners.

Responsibilities

• Lead hospital paraprofessionals to drive operational excellence and high standard patient care.
• Create productive relationships with veterinarians to foster a positive culture.
• Oversee day-to-day functions including scheduling, inventory control, and patient care.
• Manage hiring, training, and performance reviews of paraprofessional partners.
• Schedule appointments and maintain client/patient records within the practice management system.
• Ensure compliance with OSHA standards and maintain a clean hospital environment.
• Review monthly P&L reports and collaborate with Area Operations Manager to increase revenue.

Requirements

• 2-3 years of experience in a veterinary practice or 2+ years of strong leadership experience.
• Excellent written and verbal communication skills.
• Ability to make decisions and delegate tasks effectively.
• Compassionate and professional demeanor during stressful situations.
• Basic computer skills, including proficiency in Microsoft Office.

Nice-to-haves

• 3-5 years of experience in a veterinary practice.
• Previous P&L management experience.
• Bachelor's degree or equivalent experience.
• 3+ years in a management role with customer service experience.
• Veterinary Assistant/Technician experience in positions of increased responsibility.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Employee discounts
• 401k options