Hospital Operations On-Site Manager

$47,882 - $124,618/Yr

Agiliti Health - Richmond Heights, MO

Full-time - Mid Level

Richmond Heights, MO

Rental and Leasing Services

About the position

The Hospital Operations On-Site Manager oversees the daily operations of a hospital-based on-site program, focusing on managing customer relationships and supervising employees. This role is essential for maximizing equipment utilization, managing inventory and supplies, and participating in revenue growth activities to meet financial and operational objectives.

Responsibilities

• Manage the customer on-site service program and lead on-site employees to achieve business objectives for a 3 shift operation.
• Collaborate with internal teams to promote revenue growth, cost containment, and service expansion.
• Conduct training on medical equipment for company and customer staff.
• Manage equipment inventory and par levels according to contract terms and policies.
• Handle missing and lost equipment, accessories, and software upgrades.
• Perform audits and internal reviews to ensure proper business management practices.
• Comply with patient privacy laws.
• Participate in hospital committees and integrate hospital protocols into daily activities.
• Ensure safety, health, and quality compliance with company, governmental, and customer policies.
• Recruit, train, and develop employees, providing continuous feedback and promoting teamwork.
• Foster communication among team members to enhance visibility for internal staff and customers.
• Make sound and timely decisions.
• Develop staffing and on-call schedules based on demand.
• Hold self and staff accountable for completing assignments.
• Resolve customer and staff concerns using effective conflict resolution skills.
• Ensure accurate documentation for billing and regulatory compliance.
• Assist with account receivable collections.
• Perform other assigned duties.

Requirements

• Bachelor's degree preferred or equivalent work experience.
• 5 years of supervision/management and customer excellence experience.
• Prior hospital setting experience preferred.
• Knowledge of the healthcare industry and hospital medical equipment preferred.
• Business and financial management expertise for contract management and account margin maintenance.
• Proficient in Microsoft Office programs (Word, Excel, PowerPoint).
• Valid driver's license.

Nice-to-haves

• Experience working in a time-critical environment.
• Strong communication and presentation skills (listening, writing, and speaking).
• Proactive and self-motivated.
• Team-oriented and respectful of others.
• Organized and able to prioritize to meet deadlines.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance