Hospitality Account Manager

$50,000 - $65,000/Yr

Premium Parking - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Hospitality Account Manager is responsible for overseeing valet operations, ensuring account performance in financial, compliance, and customer satisfaction objectives. This role involves maintaining client relationships to generate new business opportunities and leveraging the company's position in the parking industry through strategic business relationships.

Responsibilities

• Manage, implement and supervise all details of assigned operations
• Organize, maintain, and reconcile various financial records, both manually and through automated methods
• Manage claims process, implement training to limit liability and maintain overall safety in the facility
• Investigate and assign responsibility for all claims in accordance with Claims Administrator
• Train, supervise, counsel, schedule and evaluate valet staff
• Responsible for maintaining adequate staffing levels
• Assist in setup of special event parking programs
• Balance accounts and assists in preparing reports and statements
• Provide technical assistance and work direction to support personnel
• Upkeep and maintenance of the facility, including but not limited to equipment, signage and building grounds
• Conduct regular audits to ensure procedures are being followed and verify funds collected and paperwork for bank deposits
• Review daily payroll and process any post-pay discrepancies and forms
• Track and maintain associate attendance records
• Ensure injuries and incidents are reported timely and proper paperwork is filled out
• Complete associates' reviews
• Report vehicle damage and/or unsatisfactory guest experience to client contact
• Attend staff meetings

Requirements

• Minimum of 2 years hospitality management experience
• Experience overseeing multiple valet parking operations (preferred)
• Valid license with 3+ years driving experience
• No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
• No more than two MINOR violations in the past year (accident, speeding)
• No suspensions within the last 3 years
• Ability to drive and operate a standard and automatic transmission vehicle comfortably
• Strong and effective communication skills
• Flexible availability including evenings and weekends
• Ability to handle challenging and difficult clients
• Experience leading a team of at least 10-15 employees
• Proven track record of success as a manager as it relates to recruitment, training and development, and succession planning

Benefits

• Disability insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Cell phone reimbursement
• Vision insurance
• Life insurance
• Pet insurance