Hospitality and Event Support

Ricoh Electronics - Richmond, VA

Full-time - Entry Level

Onsite - Richmond, VA

Machinery Manufacturing

About the position

The Senior On-Site Service Specialist in Hospitality is responsible for providing high-quality food and beverage service to clients, ensuring the smooth delivery of conference and function services. This role involves setting up and breaking down conference rooms, maintaining cleanliness standards, and assisting with general office maintenance and clerical tasks. The position requires excellent customer service skills and the ability to work in a fast-paced environment, reporting directly to the Site Manager or Assistant Site Manager.

Responsibilities

• Ensure excellent and professional client service at all times
• Lead in coordinating meeting rooms and events
• Train team members on responsibilities and tasks associated with the position
• Set up and break down conference rooms, including tables, chairs, and podiums
• Undertake general waiting and service duties of food and beverages
• Follow hygienic food and beverage handling procedures
• Assist in cleaning kitchen and function areas as directed
• Manage conference/hospitality calendar and greet clients and guests
• Perform conference room sweeps and adjustments
• Set up flip charts, whiteboards, and cork boards
• Prepare food for client meetings, parties, and company events
• Maintain cleanliness of kitchens and kitchen equipment
• Load dishwasher with items used by client personnel
• Order and track inventory for supplies, food, and beverages
• Perform occasional cleaning duties in the office or building locations
• Perform general clerical, copy center, mail, and delivery duties as required
• Perform other job duties as assigned

Requirements

• High school diploma or GED
• 1-2 years of related hospitality and office experience preferred
• Valid driver's license and minimum levels of auto insurance coverage may be required
• Ability to communicate clearly both verbally and in writing
• Capable of working in a fast-paced environment
• Excellent customer service and organization skills
• Basic computer and office equipment skills
• Ability to meet/exceed customer expectations
• Ability to follow directions
• Maintain a clean and safe work area
• Ability to work as a team or individually

Benefits

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition assistance programs
• Paid vacation time
• Paid holidays