Hospitality and Events Manager [ WA, East Fremantle Community Park, 6158]

Belgravia Leisure

Full-time - Mid Level

101-250 employees

About the position

The Hospitality and Events Manager will lead the hospitality team at the East Fremantle Community Park, a new landmark venue that combines sports and hospitality. This full-time role involves overseeing the operational, financial, and program deliverables of the venue's hospitality business unit, which includes a bar, cafe, function center, and fitness center. The manager will engage with the venue's leadership team and stakeholders to drive the success of the hospitality operations and enhance guest experiences.

Responsibilities

• Supervise and manage all aspects of hospitality, including front desk operations, reservations, guest services, and housekeeping.
• Ensure a high level of customer service by leading and motivating the hospitality team, setting performance expectations, and providing ongoing training and development.
• Oversee guest relations, addressing inquiries, concerns, and complaints in a timely and professional manner, aiming to exceed guest expectations.
• Collaborate with all team members and partners to ensure seamless coordination and delivery of services to guests.
• Coordinate reservations and optimise visitation, maximising revenue and maintaining accurate booking records.
• Monitor guest feedback and satisfaction metrics, implementing improvement initiatives based on feedback and trends.
• Conduct regular inspections to ensure cleanliness, functionality, and maintenance of the venue.
• Manage vendor relationships, negotiate contracts, and ensure quality and cost-effective service delivery.
• Stay updated on industry trends, best practices, and emerging technologies in the hospitality field, continuously seeking opportunities to enhance guest experiences.

Requirements

• Relevant professional certifications in hospitality management or related areas.
• 5+ years of experience in hospitality management, particularly in restaurant or functions and events.
• Knowledge of hospitality industry trends, best practices, and regulations.
• Proficiency in hospitality management systems and operations.
• A customer-centric mindset with a commitment to delivering outstanding customer service and a passion for creating memorable guest experiences.
• Strong leadership and organisational skills to manage a diverse team and ensure smooth operations.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with guests, staff, and vendors.
• Ability to multitask, prioritise and work under pressure in a fast-paced environment.
• Current First Aid Certificate (Level 2).
• Current CPR Certificate.
• Working with Children Check (or Equivalent).
• National Police Check.