Hospitality and Events Manager

Ricoh Electronics - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Machinery Manufacturing

About the position

The Hospitality and Events Manager is responsible for overseeing the daily operations of a small to medium site, managing a small team, and ensuring high levels of customer satisfaction through effective hospitality services and event planning. This role involves managing contracted services, assessing talent, conducting performance management, and creating a positive work culture to maximize employee retention and productivity.

Responsibilities

• Manage daily operations of a small-medium size site while leading a small team of direct reports.
• Prioritize multiple and competing priorities to ensure smooth operations.
• Communicate team vision and priorities to create a positive work culture.
• Demonstrate knowledge of Ricoh products and offerings to improve service delivery.
• Manage production labor percentages and quality control labor as established by the company.
• Implement and manage RICOH Service Excellence tools to improve operational quality.
• Work with customers to enhance business processes and achieve Service Level Agreements.
• Create a customer-focused environment through regular feedback and satisfaction surveys.
• Ensure proper staffing by matching employee skills with production demands.
• Motivate employees and recognize their accomplishments through Ricoh Recognizes programs.
• Train, coach, and evaluate direct reports to enhance their work output and quality.
• Identify training and performance planning targets for staff development.
• Maintain daily contact with customers to understand their requirements.
• Adjust process documentation to address gaps in service delivery while meeting financial responsibilities.
• Facilitate resolution of pricing, orders, and invoicing issues with the sales department.
• Create and support site-required reporting and customer presentations to align with contractual requirements.
• Manage hospitality functions, including banquet services and event planning, to ensure customer satisfaction.
• Coordinate with vendors and internal teams to organize events efficiently.

Requirements

• High school diploma or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• 3-5 years of customer-facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Proficient user of Off 360.

Nice-to-haves

• Strategical thought processor of issues.
• Ability to present to a medium-sized group.
• Complex problem-solving skills.
• Professional customer service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities
• Flexible scheduling options