Hospitality Assistant Operations Manager

$50,000 - $50,000/Yr

Nap York - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Assistant Operations Manager at Nap York plays a vital role in supporting the daily operations of the hotel, ensuring exceptional guest services and efficient management of hotel functions. This position requires a proactive individual who can effectively supervise staff, manage customer interactions, and contribute to the overall success of the hotel. The ideal candidate will possess strong organizational skills, a commitment to excellent customer service, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Station Training (cleaning, front desk, building tour)
• Shadow monitoring
• Evaluations
• Addressing guest issues
• Managing day-to-day operations
• Covering shifts
• Managing daily schedules
• Conducting daily inspections
• Handling deliveries and inventory

Requirements

• Previous experience in hotel operations or a similar role is preferred
• Strong guest services skills with a focus on customer satisfaction
• Ability to speak Spanish for effective communication with diverse guests
• Excellent phone etiquette and interpersonal skills
• Experience in supervising staff and managing team dynamics
• Knowledge of night audit procedures, budgeting, and revenue management
• Ability to work flexible hours, including nights and weekends as needed

Benefits

• Full-time position
• Salary of $50,000 per year
• Flexible schedule of 5 days a week