Hospitality Cashier

$24,960 - $31,200/Yr

Dairy Queen - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Food Services and Drinking Places

About the position

The Hospitality Cashier position at Dairy Queen is a vital role that focuses on providing excellent customer service in a fast-paced environment. As a cashier, you will be responsible for ensuring that customers receive their orders accurately and promptly, while maintaining a friendly and welcoming atmosphere. This position requires clear communication with co-workers to ensure that orders are prepared correctly and delivered efficiently. You will greet guests as they enter the restaurant or drive-thru, initiating and completing customer transactions quickly and accurately. It is essential to maintain an accurate cash drawer throughout your shift, ensuring that all transactions are processed correctly. In addition to handling transactions, you will be responsible for assembling and delivering orders to customers in a timely manner. Keeping the work area clean and sanitary is crucial, as you will be expected to follow all health and safety standards while preparing products. Operating food and drink equipment safely and effectively is also part of your responsibilities. You will assist with stocking and executing proper rotation of products, as well as performing end-of-day cleaning tasks to ensure the restaurant remains in top condition. Teamwork is essential in this role, as you will work closely with other staff members to provide consistent quality, service, cleanliness, and value to each customer. You will also be required to communicate any significant issues to management promptly, ensuring that any problems are addressed quickly. Overall, this position is designed for individuals who are enthusiastic about customer service and are willing to contribute to the success of the restaurant by ensuring guest satisfaction.

Responsibilities

• Communicate clearly, quickly, and politely with co-workers to ensure correct orders are served to customers.
• Greet guests as they enter the restaurant or drive-thru.
• Initiate and complete customer transactions quickly and accurately through the drive-thru.
• Process customer transactions and maintain an accurate cash drawer throughout the shift.
• Assemble and deliver orders to customers quickly and efficiently.
• Keep the entire work area clean and sanitary throughout the shift.
• Prepare products quickly and accurately, following all preparation, health, and safety standards and guidelines.
• Operate and maintain food/drink/treat related equipment and registers properly and safely.
• Complete assigned prep work for stocking and setup of the work area.
• Stock and execute proper rotation of products.
• Assist with end-of-day cleaning.
• Work as a team member to assure constant and consistent quality, service, cleanliness, and value to each customer.
• Wash counters, tables, restrooms, and trash receptacles; gather trash and remove it from dining/service areas to proper receptacles; sweep, mop, and perform other cleaning tasks.
• Occasionally be out of the building for parking lot pick-up, trash removal, and other maintenance and cleaning activities.
• Inform immediate supervisor promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by management staff or shift leaders.

Requirements

• Experience in customer service and the food industry.
• Ability to communicate effectively with customers and team members.
• Basic cash handling skills and experience with point-of-sale systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and commitment to maintaining cleanliness and safety standards.

Nice-to-haves

• Experience as a dietary aide or in banquet service.
• Entry-level experience in the food industry.