Hospitality Cleaner - Assistant Manager

$41,600 - $41,600/Yr

Express Employment Professionals - Bainbridge Island, WA

Full-time - Entry Level

Bainbridge Island, WA

Administrative and Support Services

About the position

The Hospitality Cleaner - Assistant Manager position at a local cleaning company focuses on ensuring exceptional guest experiences through cleanliness and attentive service. The role involves supporting the Housekeeping Manager in overseeing the cleanliness and maintenance of guest rooms, public areas, and back-of-house areas, while leading and motivating the cleaning team to maintain high standards of service and compliance with health and safety regulations.

Responsibilities

• Assist in managing a team of housekeeping staff, including scheduling shifts, training new employees, and contributing to performance evaluations.
• Provide guidance and support to team members, addressing any issues or concerns promptly and effectively.
• Ensure all cleaning tasks are performed according to established procedures and standards.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
• Assist in inventory management, including ordering and restocking cleaning supplies and equipment.
• Address and resolve guest complaints related to cleanliness and service in a professional and timely manner.
• Ensure a high level of guest satisfaction by maintaining a clean, comfortable, and welcoming environment.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and enforce safety procedures to maintain a safe working environment for the team.
• Assist in the preparation of reports related to housekeeping operations, including daily activity logs and maintenance requests.
• Collaborate with other departments to ensure smooth operational flow and address any cross-departmental issues.
• Monitor and evaluate the effectiveness of cleaning procedures and make recommendations for improvements.
• Conduct training sessions to ensure that all staff are up-to-date with cleaning techniques and company standards.

Requirements

• HS Diploma or equivalent (additional education or certification in hospitality management a plus)
• Proven experience in a housekeeping role, with at least 1 year in a supervisory or assistant manager position
• Strong leadership skills with the ability to motivate and manage a team
• Excellent organizational and multitasking skills
• Strong communication skills and a customer-focused mindset
• Knowledge of cleaning products, techniques, and equipment
• Ability to work a flexible schedule, including weekends and holidays, as required
• Ability to lift and carry up to 50 lbs
• Ability to stand, walk, and bend for extended periods
• Capacity to handle physically demanding tasks and work in various environmental conditions.

Benefits

• Comprehensive training and professional development
• Bi-annual Pay Reviews
• Mileage Reimbursement
• Job Minimum Bonuses
• Emergency Shift Coverage Bonuses
• Access to owner's 25-acre property