Hospitality Community Manager

Unclassified - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

101-250 employees

About the position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. In this role, you will be responsible for overseeing the operations and movement for your assigned spaces. The work schedule varies based on client needs and business demands. This manager position is hourly and does not have a team. You will work closely with Meeting & Event Managers to execute events, greet guests, and assist as needed. You will act as a liaison between Meeting Managers, AV Support, and Vendors, ensuring that all aspects of the events run smoothly. You will also walk through meeting and event spaces, reporting any upkeep needs, and follow up with all event change requests. A good understanding of basic A/V and IT functions is essential, as you will use internal systems to manage space and usage while maintaining effective communication and positive relationships with all operating departments. Additionally, you will be responsible for maintaining par office supplies and conducting monthly inventory.

Responsibilities

• Oversee the operations and movement for assigned spaces.
• Work closely with Meeting & Event Managers to execute events.
• Greet guests and assist as needed.
• Act as a liaison between Meeting Managers, AV Support, and Vendors.
• Walk through meeting and event spaces, reporting any upkeep needs.
• Follow up with all event change requests.
• Maintain effective communication and positive relationships with all operating departments.
• Maintain par office supplies and conduct monthly inventory.

Requirements

• Previous Guest Services experience.
• High School Diploma or equivalent; minimum 2 years general office experience.
• Good computer software knowledge of Microsoft Office, Google Workspace, and Video Conferencing platforms (Zoom, Teams, etc.).
• Good verbal, written, interpersonal, and relationship-building skills.
• Ability to troubleshoot audio-visual issues.

Benefits

• Health insurance
• Paid time off
• 401(k) matching