Hospitality Community Manager

Verizon - VA - Ashburn - Ashburn, VA

Full-time - Entry Level

Ashburn, VA

101-250 employees

About the position

The Hospitality Community Manager at Pyramid Global Hospitality is responsible for overseeing operations and ensuring exceptional guest experiences in a corporate office setting. This role combines office management with meeting and event services, emphasizing a 'People First Culture' that supports both employees and clients. The position requires strategic thinking, operational efficiency, and a passion for hospitality, with a focus on maintaining positive relationships and effective communication across departments.

Responsibilities

• Oversee operations and movement for assigned spaces.
• Work closely with Meeting & Event Managers to execute events.
• Greet guests and assist as needed.
• Act as a liaison between Meeting Managers, AV Support, and Vendors.
• Walk meeting and event spaces, reporting any upkeep needs.
• Follow up with all event change requests.
• Maintain knowledge of basic A/V and IT functions.
• Use internal systems to manage space and usage.
• Maintain effective communication and positive relationships with all operating departments.
• Maintain par office supplies and monthly inventory.

Requirements

• Previous Guest Services experience.
• High School Diploma or equivalent; minimum 2 years general office experience.
• Good computer software knowledge of Microsoft Office, Google Workspace, and video conferencing platforms (Zoom, Teams, etc.).
• Good verbal, written, interpersonal, and relationship-building skills.
• Ability to troubleshoot audio-visual issues.

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities