Hospitality Desk Manager

$63,000 - $153,000/Yr

Wellbridge - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Desk Manager at New Mexico Sports & Wellness is responsible for overseeing the hospitality desk operations, ensuring exceptional customer service, and managing the hiring and training of staff. This role is crucial in maintaining a positive environment for members and staff alike, contributing to the overall success of the fitness club.

Responsibilities

• Oversee the hiring and training of hospitality desk staff.
• Ensure smooth operations at the hospitality desk.
• Provide exceptional customer service to members.
• Resolve difficult member issues effectively.
• Perform Manager on Duty tasks as needed.
• Maintain organization and attention to detail in daily operations.

Requirements

• Minimum of one year of supervisory experience in the fitness, spa, hotel, or hospitality industry.
• High School Diploma or equivalent (i.e. GED).
• Basic computer skills including Microsoft Office, Windows, and Point of Sale software.
• CPR Certification required.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to resolve issues.
• Detail-oriented with exceptional organization skills.
• Ability to work flexible hours including opening, daytime, and evening shifts.

Nice-to-haves

• Coursework in management or hospitality field.

Benefits

• Complementary club membership.
• State-of-the-art exercise equipment and resources.
• Opportunities for strategizing, learning, leading, and growth.
• Medical, dental, and vision insurance.
• Company matching 401k.
• Several voluntary insurance options.
• Paid time off and holidays.