Hospitality Desk Manager

New Mexico Sports & Wellness - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

1,001-5,000 employees

About the position

The Hospitality Desk Manager at New Mexico Sports & Wellness is responsible for overseeing the hospitality desk operations, ensuring exceptional customer service, and managing the hiring and training of staff. This role requires a positive attitude, strong leadership skills, and the ability to handle high-demand situations effectively.

Responsibilities

• Oversee the hospitality desk operations and ensure smooth functioning.
• Hire and train hospitality desk staff.
• Provide exceptional customer service and resolve member issues.
• Perform Manager on Duty tasks as needed.
• Maintain organization and attention to detail in daily operations.

Requirements

• Minimum of one year of supervisory experience in the fitness, spa, hotel, or hospitality industry.
• High School Diploma or equivalent (GED).
• Basic computer skills including Microsoft Office, Windows, email, and Point of Sale software.
• CPR Certification is required.
• Excellent verbal and written communication skills.
• Detail-oriented with exceptional organization skills.
• Ability to work flexible hours including opening, daytime, and evening shifts.

Nice-to-haves

• Coursework in management or hospitality is a bonus.

Benefits

• Complementary club membership.
• State-of-the-art exercise equipment and resources.
• Medical, dental, and vision insurance.
• Company matching 401k.
• Voluntary insurance options.
• Paid time off and holidays.