Hospitality Excellence Manager

$80,000 - $90,000/Yr

Compass Group - Cambridge, MA

Full-time - Mid Level

Cambridge, MA

Merchant Wholesalers, Nondurable Goods

About the position

The Hospitality Excellence Manager at Restaurant Associates is responsible for enhancing the guest experience within food and beverage operations. This role focuses on cultivating a guest-centric culture, overseeing a team of food service managers and associates, and ensuring that every guest interaction aligns with the brand's image. The position involves implementing strategies for best-in-class hospitality, managing the physical space's visual experience, and fostering relationships with key client groups to meet their needs.

Responsibilities

• Implement regional strategies to deliver best-in-class hospitality experiences.
• Manage service standards across all food and beverage service areas.
• Create personalized food moments through pop-ups and activations.
• Oversee the merchandising and visual experience of the physical space.
• Enhance sensory experiences including music, scent, and lighting.
• Develop signage and wayfinding solutions.
• Monitor and evaluate hospitality performance at the site.
• Identify training opportunities and implement comprehensive training programs for staff.
• Foster a positive work environment and empower teams to deliver exceptional food experiences.

Requirements

• 5+ years of experience in the food, beverage, or hotel industry with a focus on guest experiences.
• Proven track record of success in developing and implementing strategies to improve the guest experience.
• Strong understanding of hospitality standards and best practices.
• Ability to work independently and bring in key stakeholders as needed.
• Relentless passion for food and beverage and commitment to exceptional customer service.
• Strong problem-solving skills and strategic thinking capabilities.
• Excellent communication and collaboration skills.

Nice-to-haves

• Experience in managing a team in a hospitality setting.
• Knowledge of digital engagement strategies in food service.
• Familiarity with culinary innovation and design principles.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)