Unclassified - University City, MO
posted 5 months ago
As a Hospitality Expert at Ben & Jerry's, you will play a pivotal role in leading shifts and ensuring that our customers receive a world-class experience. This full-time position is designed for individuals who are passionate about customer service and community engagement. You will be responsible for exemplifying our core values and the 30 Primo Fundamentals, which guide our operations and interactions with customers and team members alike. Your role will involve not only managing daily operations but also focusing on your personal and professional development, as well as that of your team. In this position, you will report directly to a Business Operations Manager, General Manager, or Operator Apprentice. Your training will be tailored to cover both in-store and out-of-store operational functions, with a strong emphasis on leadership, management, and accountability. You will be expected to maintain a positive and energetic communication style, fostering a culture that prioritizes solutions over problems. Your ownership mentality will extend to your team, customers, and the overall results of the shop. As a Hospitality Expert, you will also be responsible for coaching and setting clear expectations for your team, ensuring that all customer service advocates and team leaders are well-trained and equipped to deliver exceptional service. Your engagement with the local community will be crucial, as you will be expected to be genuinely involved and invested in the neighborhoods we serve. This role is not just about managing shifts; it's about embodying the spirit of Ben & Jerry's and making a positive impact in the community.