Hospitality Front of House Manager / Restaurant Manager / Restaurant Outlet Manager / Hospitality Manager

Position Summary: To ensure a quality dining experience by managing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions. Essential Functions: Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents Solicit resident and employee feedback with regard to customer service standards and programming Ensures smooth and timely opening of the dining room Inspects side work to ensure completion and closes dining room Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes Assists service staff during mealtime as needed Conducts required training sessions, weekly/monthly/quarterly Make recommendation as to the hiring, firing, advancement and or promotion of staff. Is knowledgeable of all menus and descriptions Provides supervision for special functions Performs Manager On Duty responsibilities when assigned The ability to work in a safe and alert manner The ability to take ownership for associate's safety and the safety of the residents Must disclose any medication that might impair associate's ability to perform the job safely or competently Non-Essential Functions: Leads by example exhibiting the CORE Values through servant leadership Encourages teamwork and promotes company philosophy Attends required community meetings and participates Life Enrichment activities when able Completes all required courses in adherence with HRA University 2 Is prompt and able to perform the required duties of the position on a regular, predictable basis Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent All associates are responsible for maintaining a safe and secure environment for all community residents Qualifications/Skills/Educational Requirements: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience SERV-SAFE certified or equivalent Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Must possess a passion to work with and around senior citizens This position requires time spent on the following physical activities: None Under 1/3 to Over 1/3 2/3 2/3 Stand |______|______|______|__x___| Walk |______|______|______|__x___| Sit |______|___x__|______|______| Use hands to finger, handle, or feel |______|______|___x__|______| Reach with hands and arms |______|______|___x__|______| Climb or balance |__x___|______|______|______| Stoop, kneel, crouch, or crawl |______|___x__|______|______| Talk or hear |______|______|______|___x__| Taste or smell |__x___|______|______|______| This position requires time spent lifting weight or exerting force in the following manner: None Under 1/3 to Over 1/3 2/3 2/3 Up to 10 pounds |______|______|______|__x___| Up to 25 pounds |______|______|___x__|______| Up to 50 pounds |______|__x___|______|______| Up to 100 pounds |___x__|______|______|______| More than 100 pounds |___x__|______|______|______| Disclaimer: I have read my Job Description and understand the information provided. I further understand that this Job Description is not intended, and should not be construed to be an exhaustive list of all the responsibilities, skills, efforts or physical requirements/working conditions associated with this job. Management reserves the right to revise duties as needed and I may be required to perform additional tasks necessary to meet standards of quality and care.