Hospitality/ Front of House Team Lead

$41,600 - $41,600/Yr

Unclassified - San Antonio, TX

Part-time,Full-time - Entry Level

San Antonio, TX

About the position

At Chick-fil-A, Team Leaders play a crucial role in ensuring that each restaurant guest has an outstanding experience. They assist the management team in all aspects of shift leadership, supervising assigned stations throughout their shift. Team Leaders are responsible for opening or closing the restaurant, adhering to established procedures, and leading their shift effectively. This includes ensuring that guests receive a remarkable experience, holding team members accountable for maintaining high standards, and facilitating effective communication among staff. Team Leaders also take ownership of their entire shift, which involves counting and balancing cashier settlements at the end of the day. The role requires a proactive approach to customer service, where Team Leaders must respond quickly and efficiently to changes or edits to orders. They must be able to work well under pressure in a fast-paced environment, which may include working outside in varying weather conditions. Mobility is essential, as the position involves light lifting and standing for extended periods, up to 8 hours. Team Leaders are expected to demonstrate honesty, humility, and a strong work ethic, embodying the servant leadership mentality that Chick-fil-A values. Previous leadership experience is preferred, along with a minimum of 2 years of customer service experience, ideally in the food service industry. Bilingual candidates, particularly those fluent in Spanish, are preferred, as effective communication is key to providing outstanding customer service.

Responsibilities

• Assist the management team in all aspects of shift leadership.
• Supervise assigned stations for the entire shift.
• Open or close the restaurant following established procedures.
• Ensure guests have a remarkable experience during their visit.
• Hold team members accountable for maintaining service standards.
• Facilitate effective and positive communication among team members.
• Take ownership of the entire shift and its operations.
• Count and balance cashier settlements at the end of the shift.

Requirements

• Must be eligible to work in the United States.
• Must have a source of reliable transportation.
• Reading, writing, and basic math skills required.
• Effective verbal communication and interpersonal skills are necessary.
• Must be willing to work in a hot, noisy, and fast-paced environment.
• Mobility, light lifting, and standing on feet required during entire shifts, up to 8 hours.
• Must work well under pressure and respond quickly to changes or edits to orders.
• Must be at least 18 years old or a high school graduate.
• Previous leadership experience preferred.
• 2 years of previous customer service experience required, preferably in the food service industry.
• Must be able to resolve conflict and provide outstanding customer service.
• Must be able to open or close the restaurant at least two times a week.
• Proficient and confident cash handling skills required.
• Servant leadership mentality required.

Nice-to-haves

• Bilingual (Spanish and English) preferred.

Benefits

• Flexible schedule
• Closed Sundays for family time
• Work directly with a Chick-fil-A Operator
• Competitive pay
• Nurturing work environment
• Valuable business and people skills development