Hospitality Guide - Austin

Eureka&Co. - Austin, TX

Full-time

Austin, TX

Accommodation

About the position

At Eureka! we make people feel good and feel alive through our shared values of Energy, Discovery, Community. Eureka! is an expression of delight in finding, discovering, or solving something and this exclamation of joy starts with you. Our values-driven culture is full of passionate people serving those hungry to discover a local blend of America's best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates. Representing the brand at first point of contact, Hospitality Guides are a very important part of the Eureka! experience. Greet all guests with personal style, seat all guests in a professional and friendly manner, handle all incoming telephone calls in a courteous and helpful manner, maintain a clean entrance and Hospitality Guide area, and greet all potential guests walking by. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management.

Responsibilities

• Greet all guests with personal style and seat them in a professional and friendly manner.
• Handle all incoming telephone calls in a courteous and helpful manner.
• Maintain a clean entrance and Hospitality Guide area.
• Greet all potential guests walking by.
• Guide guests through our service model and how it works.
• Respond to guest questions accurately and in a friendly, enthusiastic tone.
• Calculate and quote accurate wait times via the Waitlist app.
• Sanitize all tables and chairs/booths prior to seating.
• Seat all guests providing flatware and plate ware.
• Assist Service Champions in bussing tables using a tray.
• Deliver food and beverages as needed.
• Carry drinks to the table for guests being seated from the bar using a tray.
• Maintain Greeter desk and surrounding area in an orderly fashion.
• Efficiently operate the POS system.
• Execute proper food and drink placement at tables.
• Polish and roll silverware.
• Bus tables throughout the restaurant and set tables to Eureka! Standards.
• Thank all departing guests and ask them to return.
• Maintain cleanliness of our restrooms periodically.

Requirements

• At least 18 years of age.
• Food Handler Safety Card.
• Outgoing personality.
• Passion for the brand.
• Positive attitude.
• Consistent attendance and punctuality.
• Compliance with employee handbook and training manuals.
• Ability to work successfully in a fast-paced environment.
• Genuine friendliness - greeting all guests and co-workers in such a way to make them feel welcome.

Benefits

• Base pay range of $34K - $53K per year.