Hospitality Management Intern-F&B Front of House

Theodore Roosevelt Medora Foundation - Medora, ND

Full-time - Intern

Medora, ND

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Management Intern-F&B Front of House is responsible for overseeing daily restaurant operations, including staff training, customer service, and inventory management. This role is essential for ensuring a positive dining experience for guests while maintaining high standards of cleanliness and food quality.

Responsibilities

• Assist F&B manager with training staff on day-to-day operations and tasks needed to serve guests.
• Assist staff in seating guests, taking care of tables and work as liaison between front of house and back of house operations.
• Maintain restaurant cleanliness and food quality standards.
• Ensure guests are taken care of with outstanding customer service and handling any issues that may arise.
• Schedule staff for shifts weekly and assist in monitoring and correcting hours for payroll records.
• Track and keep inventory of supplies and order additional supplies as needed.
• Participate in workplace safety meetings.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Requirements

• Must be studying Hospitality Management, Business Management, or similar major.
• Must give exceptional service.
• Must obtain Food Handlers license, Alcohol license, and assist in compliance within team.
• Must be able to troubleshoot and create solutions if needed.
• Must be fluent in English, bilingual a plus.
• Willing to work a flexible schedule including early mornings, late nights, weekends, holidays, or special events.
• Excellent verbal and written communication skills.
• Reliable, on time, and ready for every shift.
• Positive attitude, and excellent interpersonal skills.
• Ability to work as a team.
• Stay guest-focused and nurture an excellent guest experience.
• Ability to establish great table service guest relations.
• Strong attention to detail and the ability to multitask.
• Ability to operate point-of-sale systems.
• Clean and neat appearance.
• Willing to learn and follow directions.
• Ability to prevent and solve guest complaints.
• Adhere to restaurant uniform policy at all times.
• Provide outstanding guest service.