Hospitality Manager - Bar

$61,200 - $74,280/Yr

TopGolf - Holtsville, NY

Full-time - Mid Level

Holtsville, NY

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager, Bar, plays a vital role in ensuring exceptional guest experiences and efficient bar operations within our venues. This position is responsible for overseeing the bar staff, managing inventory, and maintaining high standards of service quality. The Hospitality Manager will lead a team of bar staff, providing guidance, training, and performance evaluations to ensure that all team members are equipped to deliver outstanding service to our guests. This role also involves developing and implementing operational strategies aimed at enhancing bar efficiency and guest satisfaction, which are critical to the success of our venues. In addition to team management, the Hospitality Manager will monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment. This includes collaborating with vendors and suppliers to ensure timely deliveries and cost-effective procurement. The manager will also be responsible for maintaining cleanliness and organization of the bar area, ensuring compliance with health and safety regulations. Handling guest inquiries, concerns, and feedback is another key aspect of this role, requiring the manager to resolve issues promptly and professionally to uphold the reputation of our venues. Furthermore, the Hospitality Manager will implement and enforce company policies and procedures to uphold service standards. Collaboration with other departments is essential to coordinate events, promotions, and special bar-related activities, ensuring a seamless experience for our guests. This multifaceted role requires a proactive approach to problem-solving and a commitment to excellence in service delivery.

Responsibilities

• Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
• Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
• Collaborate with vendors and suppliers to ensure timely deliveries and cost-effective procurement.
• Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Collaborate with other departments to coordinate events, promotions, and special bar-related activities.

Requirements

• Prior experience in bar management or a related hospitality role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Thorough understanding of beverage operations and inventory management.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in point-of-sale (POS) systems and basic computer applications.
• Knowledge of industry regulations and safety standards.

Benefits

• Competitive bonus structure
• Merit plan
• Full benefits including 401K
• Paid time off