Hospitality Manager - Bay

Topgolf Payroll Services - Memphis, TN

Full-time - Mid Level

Memphis, TN

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Manager at Topgolf is responsible for overseeing the operations of the venue, leading a team of Bayhosts, and ensuring an exceptional guest experience. This role involves managing daily activities, maintaining service standards, and implementing company policies while fostering a positive and efficient work environment.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• Free Mental Health Benefits for everyone.