Hospitality Manager - Events

Callaway - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

1,001-5,000 employees

Miscellaneous Manufacturing

About the position

The Hospitality Manager - Events at Topgolf Callaway Brands Corp. is responsible for supervising the team to deliver exceptional service in a dynamic hospitality environment. This role involves coaching and developing staff, ensuring adherence to operating procedures, and maximizing guest satisfaction while focusing on business performance metrics. The manager will also handle operational duties as assigned and embody the company's core values.

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Requirements

• 5+ years of restaurant, hotel or golf course management experience
• At least 1 recent year as an Assistant General Manager or General Manager in a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location