Hospitality Manager - Front of House Manager

TopGolf - Wichita, KS

Full-time - Mid Level

Wichita, KS

Performing Arts, Spectator Sports, and Related Industries

About the position

As a Hospitality Manager - Front of House Manager at Topgolf, you will play a pivotal role in ensuring that our guests have an exceptional experience from the moment they arrive until they leave. You will be responsible for scheduling, leading, and managing a team of Bayhosts, providing them with the guidance, training, and performance evaluations necessary to maintain high service standards. Your leadership will be crucial in overseeing the day-to-day operations of the venue, ensuring that cleanliness, organization, and efficient service are upheld at all times. In this role, you will monitor and maintain appropriate inventory levels for supplies and equipment, ensuring that your team has everything they need to provide outstanding service. Collaboration with other departments will be essential as you coordinate guest reservations and bay assignments, ensuring a seamless experience for all guests. You will also be the point of contact for handling guest inquiries, concerns, and feedback, resolving issues promptly and professionally to enhance the overall guest experience. Implementing and enforcing company policies and procedures will be a key responsibility, as you work to uphold service standards and ensure compliance with safety protocols. Training your team in safety regulations and ensuring adherence to health standards will be part of your daily tasks. Your innovative ideas and process enhancements will continuously improve the guest experience, making Topgolf a premier destination for entertainment and hospitality.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.