Hospitality Manager - Front of House Manager

TopGolf - Miami Gardens, FL

Full-time

Miami Gardens, FL

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager - Front of House Manager at Topgolf is responsible for overseeing the golf services team, managing venue operations, and ensuring exceptional guest experiences. This role focuses on maintaining high standards of cleanliness, organization, and service while executing events and resolving guest concerns promptly.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.