Hospitality Manager - Full Time (Nobu LV)

Caesars Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Hospitality Manager at Nobu LV, Caesars Entertainment, is responsible for leading the hotel operations team to deliver exceptional guest experiences while managing the day-to-day operations and long-term goals of the hotel. This role requires a hands-on approach, ensuring high standards of service and cleanliness, and fostering a dynamic team environment. The manager will actively engage with guests and staff, utilizing data-driven decision-making to enhance operational efficiency and guest satisfaction.

Responsibilities

• Own all aspects of a guest's experience from beginning to end, ensuring accurate reservation details and a seamless departure.
• Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices and drive revenue.
• Provide ongoing frontline sales support to front desk agents to drive upsell revenue.
• Prioritize and make data-driven decisions to ensure the team is working towards the right goals.
• Manage the departmental sequence of service and safety protocols during cleaning and maintenance tasks.
• Lead a dynamic team to deliver outstanding service and cleanliness across all areas of the hotel.
• Establish and maintain standards for guest room experiences during their stay.
• Demonstrate urgency in maintaining cleanliness and organization in guest rooms and public spaces.
• Observe and report on the condition of hotel facilities and equipment.
• Collaborate with other divisions and vendors to establish cleaning and maintenance programs.
• Utilize analytics to monitor inventory yield and optimize revenue from hotel room inventory.
• Research guest and industry trends to maximize revenue potential.
• Monitor daily room inventory and ensure appropriate planning for arrivals and departures.
• Participate in monitoring financials and marketing strategies for profitability.
• Create a work environment that promotes teamwork, performance feedback, and employee satisfaction.
• Inform senior management of situations requiring attention.
• Complete payroll functions within Oracle and recruiting systems.

Requirements

• Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent experience.
• At least 5 years of experience in upscale, lifestyle, or luxury properties.
• At least 2 years of direct management experience, including recruiting and talent development.
• Excellent customer service and analytical skills with strong quantitative and qualitative abilities.
• Proven track record of leading initiatives and achieving goals in a team environment.
• Ability to lead and mentor a team effectively.
• Strong interpersonal skills to partner with business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Effective communication skills in English, both written and oral.

Nice-to-haves

• Previous experience with property management systems such as Opera, Infor, REX, or LMS.
• Proven ability to communicate and present information to corporate and property leadership.

Benefits

• Health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities